
| Description | Qty | Unit price | Amount AUD |
|---|---|---|---|
| 16 March Reviewed Jack’s Google integration with Outlook and investigated Gmail sync issue (no Gmail connection in OWA). Provided troubleshooting steps. | 0.75 | A$120.00 | A$90.00 |
| 18 March Investigation of ex-staff mailbox in M365; confirmed permanently deleted and unrecoverable | 0.5 | A$120.00 | A$60.00 |
| 19 March Reviewed Topautosales mailbox issue; mailbox access unavailable due to billing related suspension | 0.75 | A$120.00 | A$90.00 |
| 25 March Resolved Xero invoice emails being delivered to spam by configuring custom domain email settings and implementing DNS authentication updates (SPF, DKIM, DMARC). Verified DNS changes with Cloudflare and confirmed resolution. | 1.5 | A$120.00 | A$180.00 |
| 13 April Reviewed compliance mailbox storage alert, confirmed 100GB cap reached, and enabled Microsoft 365 in-place archiving to resolve capacity issue | 1 | A$120.00 | A$120.00 |